RETURNING AN ITEM
To return items purchased online, please follow these steps:
- Keep a copy of your invoice and keep it for your records.
- Complete the return reason form on the invoice.
- Pack the item(s) securely in the original product packaging. Please include all items and paperwork. All items must be returned in its original condition to ensure credit.
- Enclose a copy of your invoice with return reason along with the item being returned.
- Before sending their return shipment, please remove all extra labels from the outside of the package.
- Ship your package to us within fifteen days of receipt. It is recommended that you use a traceable and insurable shipping method. All return shipping charges must be prepaid. The Tini Slip, LLC d.b.a. Sheltini cannot accept C.O.D. deliveries.
The Tini Slip, LLC
d.b.a.Sheltini
PO Box 1618
Venice, CA 90294
Keep the Return Tracking Number for your return package to monitor delivery status.
Return Status
- Return times can vary depending on the shipping method chosen when sending the return.
- It will take up to fifteen business days for the refund to be applied once the return has been received.
- It will take 1 to 2 business cycles for the credit to appear on your statement depending upon statement cut-off timing.
- The original form of payment on the order will be credited. If your credit card is no longer valid, please contact info@sheltini.com to make arrangements for receipt of your credit.
- To exchange an item purchased from sheltini.com, you need to place a new order and return your original purchase.
To contact our Customer Service Department, please
click here and fill out our email form.
